Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship worldwide to most countries. Shipping costs and delivery times vary by location.
How much is shipping?
Shipping costs are calculated at checkout based on your location and the weight of your order.
How long will my order take?
Most orders are processed within 1-2 business days. Delivery times depend on your location and chosen shipping method, typically 5-14 business days.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships, allowing you to monitor its progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for items in original condition with tags attached.
Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors within 30 days of purchase.
How do I start a return or exchange?
Contact our customer service team at support@qiststudios.com with your order number and reason for return. We'll provide you with a prepaid shipping label.
Are sale items returnable?
Sale items are final sale and cannot be returned or exchanged.
Do you accept international returns?
International returns are accepted but customers are responsible for return shipping costs.
Sizing & Fit
How do I find my size?
Refer to our detailed size chart available on each product page. We recommend measuring yourself and comparing to our chart for the best fit.
My size is sold out — will it restock?
Popular sizes do restock regularly. Sign up for our restock notifications on the product page to be notified when your size becomes available.
Products & Care
What are your pieces made from?
Our pieces are crafted from high-quality, sustainable materials. Check individual product pages for specific fabric and material information.
How do I care for my pieces?
Care instructions are included with every order and on product pages. Most items are machine washable; always check the care label for specific guidance.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other digital payment methods at checkout.
Do you have a physical store?
Currently, we operate online only. Follow us on social media for updates about potential pop-up locations and events.